Reviewer:
Anonymous Person from Cleveland, OH United States
I left a towel soaked with Liquid Gold in our marble sink. It ruined the basin finish. Went to Big box -no help, then to stone countertop store and was given a card for a professional polish company contractor. Sent pictures to Lustro,they got back to me right away with advice. Ordered the complete package, etch paste,sealer, polish,cleaner on faith. The application was tedious but the finished surface was perfect. A couple weeks later we took delivery on a marble top coffee table. It wasn't cheap. I liked the pattern of the table top but there were major linear streaks on the surface that may have come from moisture and the shipping crate. These streaks would NOT clean off. Dont tell anyone but I used the Lustro etch remover with a random orbit polisher. I gently polished the whole coffee table in about 25 minutes. Cleaned, sealed and polished and the surface is now spotless. As you can tell I am a big fan of this product. Thanks!
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Disappointed
April 20, 2021
Reviewer:
Karen Hudson from New London, MN United States
I expected a shiny new look after applying all the products on my travertine stone sink. Actually it doesn't look any different than it did before. For that amount of money, it was quite a disappointment. <br/><br/> *****************************************************************************<br/> LUSTRO ITALIANO REPLY:<br/><br/> Dear Karen,<br/> We are sorry to hear that you were unable to get the results you expected. This kit is designed specifically to correct cases of etched stone. Unfortunately, etching is a destruction of minerals in the stone and cannot be given a "a shiny new look" using additive techniques. It is possible to get the stone to that point, but it requires a professional to come in and restore the surface by repeating the process that originally was used on the stone's surface by using polishing pads to remove the existing surface treatments. This process is possible, but not very practical for most cases.<br/><br/>Our etch repair kit is designed to remove the etch by very gradually blending the areas of the stone that contrast so the etching is much less visible while at the same time improving the area that suffered the damage. Since the product works gradually, some etches might require patience and some "elbow grease" to get the best results possible. Thank you for considering Lustro Italiano.<br/> *****************************************************************************
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Great product
January 9, 2019
Reviewer:
Greg Ott from Orlando, FL United States
We had some etching in our marble coffee table. We used the Lustro Italiano Marble Etch Remover kit and it looks better than new. Excellent product!
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haven't received product
July 22, 2017
Reviewer:
Mathew Soares from Arroyo Grande, CA United States
Your review email got to me before the product which should have been here by now. Ordered on Jan 21st, it's now Feb 1st. So zero stars right now. <br/><br/> *****************************************************************************<br/> LUSTRO ITALIANO RESPONSE:<br/> Mathew,<br/> Please accept our apologies but due to a series of unfortunate events your order was delayed. We received your order on a day we were closed due to an ice storm in our area. We processed your order on the first day we were able to re-open. Again please accept our apology.<br/> *****************************************************************************<br/> <small><i>This post was edited to improve the formatting.</i></small>
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Great products, Great company
December 15, 2016
Reviewer:
Don Masters from Auburn, CA United States
Ludtro Italiano marble repair kits are far superior to other company's I have used in the past. Clear instructions on how to use are provided and the company offers further customer support if needed. Recently I had some items damaged in shipment and they immediately replaced them without question or charge. If you are looking for an honest company with great products and customer service then this is the one for you.